Universities invest considerable millions of dollars in operating a range of products and services in order to facilitate the learning. In most cases, this starts with traditional on-campus modality and is then augmented by some form of CMS/LMS. From there, many other products and serves are added on, such as virtual classrooms, online proctoring services, social learning media etc. Typically, this growth in products and services lacks a cohesive vision. How does a University determine whether it has a complete set of products and services to meet student learning needs? How does it know whether these are integrated so as to optimise the student learning environment?
This presentation addresses these questions by presenting a three-layer student-centred framework. The first layer considers the range of student engagements (e.g. with content, learning colleagues, activities). The second layer considers how student-facing systems (e.g. LMS, virtual classrooms, libraries) respond to these needs. The third layer considers the backroom architecture required to ensure the student-facing systems operate seamlessly to achieve an optimal student experience.